Terms and Conditions

• Refund policy

E&J Fashion Unlimited and Hair Care Product Information - Due to health, beauty and sanitary reasons, ALL PRODUCTS ARE NON-REFUNDABLE. 

**NO REFUNDS, NO EXCHANGES, STORE CREDITS ONLY WITHIN 7 DAYS (WHEN APPROVED BY E&J Fashion Unlimited . 

If a product is damaged; (this includes hair, skin and body care products, electrical items...ie; Flatirons, Blow Dryers, Hot combs, Facial Spas, and any other upcoming items with electrical cords), you must contact E&J fashion Unlimited  within 24 HOURS of receipt/delivery by emailing jfrancis@eandjtrends.com to file a claim. All items purchased during a live sale are non-refundable and can only be exchanged at the discretion of management. Wigs and hairpieces are non-refundable and cannot be exchanged due to sanitary reasons. If items are damaged, we require proof of purchase and proof of damage. Once your claim has been filed, it will then be processed. Once there has been a determination made on the claim, a member of management will contact you directly.  If you filed a claim past the 24 HOURS of receipt/delivery, we will not be able to handle your claim. If the item has been altered or tampered with in any way, it will not qualify for an exchange and will be returned to the consumer. We only replace items if they are damaged.  If an exchange is approved, it will be for the same item. 

If you are missing items from your package, you have 24 hours after receipt of your items to contact by email  customer service specialist.  

DO NOT RETURN any items without notification/confirmation. Please notify E&J Fashion Unlimited by email at jfrancis@eandjtrends.com before a return. If an item is returned without notification, the client will be responsible for any and all return shipping fees. Please note, the client is responsible for returning the item(s) pre-paid to E&J Fashion Unlimited The cost of shipping will not be returned and we will not pay for the return shipping fee.

ALL OFFERS FOR FREE ITEMS ARE WHILE SUPPLIES LAST!
 

We do not offer refunds or credits on any of our merchandise, UNLESS APPROVED BY E&J Fashion Unlimited Management 

Shipping fees are non refundable.
 

We reserve the right to refuse any exchange that does not meet our requirements including any items that has been used, and opened.
 

While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.

​​No order can be altered or cancelled after it has been completed on our websites or the payment has been processed.

​There will be no refunds of any monies for any cancellation requests made from the date of order. 

​Any cancellations done after the submission of payment will not be reimbursed by E&J Fashion Unlimited